Kryptera is committed to protecting your privacy. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries.
Our guiding principle towards data collection is to only collect the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled we cannot provide data that we do not possess.
Kryptera collects four types of information:
This information is collected for the purpose of administering your Kryptera subscription, and includes your name, email address, and payment information, which you submit when you order the subscription of the Services.
Kryptera collects minimal information about usage In order to maintain excellent customer support and quality of service. The section below describes in detail what specific information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries.
Kryptera collects personal information which you provide to us directly through the subscription process. We require that you provide personal information, such as an email address and payment information, in order to establish an Kryptera account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
Kryptera uses your email address for the following reasons:
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
Should anyone try to compel Kryptera to release user information based on any of the above, we cannot supply this information because the data don’t exist.
In order to maintain excellent customer support and quality of service, Kryptera collects the following information related to your VPN usage:
We collect information about whether you have successfully established a VPN connection on a particular day and time. This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our service, and to enable Kryptera engineers to identify and fix network issues.
We collect information regarding the total sum of data transfer you consume. Although we provide quota 1GB/connection data transfer, if we notice that a single user pushes more traffic than several connection of users combined, thereby affecting the quality of service for other Kryptera users, we may contact them for an explanation.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used Kryptera, but we never know HOW they have utilized our service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
Kryptera keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Kryptera, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use different third-party platforms for support correspondence, which utilize modern security practices and HTTPS encryption.
Kryptera uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
A cookie is a small text file used to store information about your visit to the Site. Cookies let Kryptera optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that Kryptera’s Site may not work as intended if you choose to disable cookies.
The cookies set by Kryptera enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of Kryptera’s domains.
Kryptera uses third-party services such as Google Analytics. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
Kryptera uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.
The Site may contain links to external websites that do not fall under Kryptera’s domain. Kryptera is not responsible for the privacy practices or content of such external websites.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.